Customer policy · Effective September 10, 2026
Contact us promptly if an order needs to be changed, cancelled, or corrected.
We will attempt to cancel and fully refund an order requested before production begins. Cancellation is not guaranteed once customization or fulfillment has started.
Personalized or custom-made products are final sale after production begins unless they arrive damaged, defective, or materially different from the order.
Contact us within 14 days of delivery with the order number and photographs of damage, defects, or incorrect items. We may provide a replacement, return authorization, or refund as appropriate.
Approved refunds are returned through the original payment method. Stripe and the customer’s bank determine when funds appear, commonly within 5–10 business days after processing.
Email support@snaplink.com with your order number. This policy does not limit rights provided by applicable law.