Privacy Policy

We collect account identity and email, order contact and shipping details, profile content you publish, device and activation records, messages voluntarily submitted through profile contact forms, and limited usage/security events.

We use information to process orders, deliver and activate hardware, operate profiles, provide support, prevent abuse, notify customers and operators, and meet legal obligations. Stripe processes payment details; SOLO does not store complete card numbers.

We share data with service providers needed to operate SOLO, including payment, database, hosting, storage, shipping, and email providers. Contact-form submissions are shared with the owner of the selected profile. We do not sell personal information.

We retain order records as required for accounting and disputes. Account, profile, and lead information is retained while needed to provide the service or until a valid deletion request, subject to legal requirements. You may request access, correction, or deletion by contacting us.

We use access controls and signed payment webhooks, but no system is perfectly secure. Protect profiles are designed to minimize public child information; a parent or guardian must configure and supervise them.

Privacy requests may be sent to support@snaplink.com.